Refund policy
🔄 Return Policy (7 Days)
We have a 7-day return policy 📅, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it 🆕
- Unworn or unused 🚫
- With tags 🏷️
- In its original packaging 📦
- You’ll also need the receipt or proof of purchase 🧾
📩 To start a return
You can contact us at:
📧 contact.smartspicks.shop@gmail.com
Please note that returns will need to be sent to the following address:
📍 [INSERT RETURN ADDRESS]
If your return is accepted:
- We’ll send you a return shipping label 🏷️
- Along with instructions on how and where to send your package 🚚
⚠️ Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at:
📧 contact.smartspicks.shop@gmail.com
❗ Damages and issues
Please inspect your order upon reception 📦
Contact us immediately if:
- The item is defective ⚙️
- Damaged 😕
- Or if you receive the wrong item 🔄
So that we can evaluate the issue and make it right 👍
🚫 Exceptions / non-returnable items
Certain types of items cannot be returned:
- Perishable goods (food, flowers, plants) 🌸🍔
- Custom products (special orders or personalized items) 🎁
- Personal care goods (beauty products) 🧴
We also do not accept returns for:
- Hazardous materials ⚠️
- Flammable liquids or gases 🔥
❌ Sale items and gift cards are non-returnable.
🔁 Exchanges
The fastest way to get what you want:
- Return the item you have 🔄
- Once accepted, make a separate purchase 🛒
🌍 European Union 14-day cooling-off period
If the merchandise is shipped into the European Union:
- You have the right to cancel or return your order within 14 days 📅
- For any reason and without justification
Conditions:
- Item must be unused/unworn 🚫
- With tags and original packaging 📦
- Proof of purchase required 🧾
💸 Refunds
We will notify you once we’ve received and inspected your return 📩
If approved:
- You’ll be automatically refunded on your original payment method 💳
- Within 10 business days
⏳ Please note: Your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since approval:
📧 Contact us at contact.smartspicks.shop@gmail.com
🔄 Return Policy (7 Days)
We have a 7-day return policy 📅, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it 🆕
- Unworn or unused 🚫
- With tags 🏷️
- In its original packaging 📦
- You’ll also need the receipt or proof of purchase 🧾
📩 To start a return
You can contact us at:
📧 contact.smartspicks.shop@gmail.com
Please note that returns will need to be sent to the following address:
📍 [INSERT RETURN ADDRESS]
If your return is accepted:
- We’ll send you a return shipping label 🏷️
- Along with instructions on how and where to send your package 🚚
⚠️ Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at:
📧 contact.smartspicks.shop@gmail.com
❗ Damages and issues
Please inspect your order upon reception 📦
Contact us immediately if:
- The item is defective ⚙️
- Damaged 😕
- Or if you receive the wrong item 🔄
So that we can evaluate the issue and make it right 👍
🚫 Exceptions / non-returnable items
Certain types of items cannot be returned:
- Perishable goods (food, flowers, plants) 🌸🍔
- Custom products (special orders or personalized items) 🎁
- Personal care goods (beauty products) 🧴
We also do not accept returns for:
- Hazardous materials ⚠️
- Flammable liquids or gases 🔥
❌ Sale items and gift cards are non-returnable.
🔁 Exchanges
The fastest way to get what you want:
- Return the item you have 🔄
- Once accepted, make a separate purchase 🛒
🌍 European Union 14-day cooling-off period
If the merchandise is shipped into the European Union:
- You have the right to cancel or return your order within 14 days 📅
- For any reason and without justification
Conditions:
- Item must be unused/unworn 🚫
- With tags and original packaging 📦
- Proof of purchase required 🧾
💸 Refunds
We will notify you once we’ve received and inspected your return 📩
If approved:
- You’ll be automatically refunded on your original payment method 💳
- Within 10 business days
⏳ Please note: Your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since approval:
📧 Contact us at contact.smartspicks.shop@gmail.com